Effective Date: July 10, 2026
Pine Ridge Apartments is committed to maintaining a safe, comfortable, and well-maintained community. This Maintenance Request Policy explains how residents can report maintenance concerns and what to expect during the service process.
Residents are encouraged to report maintenance issues as soon as they are noticed.
Routine maintenance requests may be submitted by:
Examples of routine requests include:
Routine requests are generally addressed during normal business hours. Response times may vary depending on the nature and urgency of the request.
Maintenance emergencies should be reported immediately using the community’s emergency maintenance phone number: 336-372-1599
Examples of maintenance emergencies include:
Emergency maintenance is available outside normal business hours for qualifying emergencies.
By submitting a maintenance request, residents authorize management or authorized maintenance personnel to enter the apartment to complete requested repairs unless otherwise prohibited by law.
Whenever practical, reasonable notice will be provided before entry.
Residents are responsible for:
Repairs resulting from resident negligence, misuse, abuse, unauthorized alterations, or damage caused by guests or pets may be charged to the resident as permitted by the lease agreement.
Periodic inspections and preventive maintenance may be scheduled to maintain building systems and ensure resident safety.
Reasonable advance notice will be provided whenever practical.
Certain maintenance activities, such as HVAC servicing, landscaping, gutter cleaning, pest control, or exterior inspections, may be scheduled throughout the year.
Residents may receive advance notice when access to their apartment is required.
If you have questions about a maintenance request or would like an update on an existing work order, please contact the leasing office during normal business hours.
For life-threatening emergencies, always call 911 before contacting property management.
